FlowHound
Do the job once. Get the written instructions for free.
Request early accessDocumentation is always the thing you will do next week. So the process lives in one person's head, and when they are on holiday or they leave, it goes with them. What does exist was written two years ago and no longer matches the screens.
The write-up stops being a separate job. You do the work you were going to do anyway, and the document — every screen, every step, in order — is waiting when you finish. Next time the process changes, you do it once more and the document is current again.
How it works
Start it
Give it the web address you are about to work in. A normal browser window opens.
Do the work
Click through the process the way you always do. Nothing to narrate, nothing to record.
It keeps up
Every screen is captured and every step described, so the write-up says what each one was for.
Close the window
The finished document appears — as a PDF, a web page, or a Word file you can edit.
What people use it for
Training a new starter
Walk through the task once and hand them the guide instead of sitting with them for an afternoon.
Proving you did it
An auditor wants evidence of the steps followed. Every screen is already captured and dated.
Handover
Someone is leaving in two weeks. Record what only they know while they are still here.
Answering the same question
Support keeps explaining one thing over and over. Do it once, send the document from then on.